Service Standards

Service Standards

It is important to us that we develop a close relationship with all of our client’s providing them with a professional, approachable and friendly support network.

Each of our account managers is responsible for delivering full cycle service for all aspects of the insurance relationship in conjunction with an appointed member of our experienced back office team. This approach creates a more open and efficient relationship and allows you as our client, to rely on the combined experience of your service team.

Our golden rule is always have a crystal clear understanding of your business and your risk appetite which in turn allows us to create a partnership and insurance portfolio that is tailored specifically to you.

We believe that where appropriate it is beneficial to introduce insurers to our clients and involve them in a tripartite relationship. This approach has proved very successful and has allowed all parties to gain a thorough understanding of what the other is striving to achieve.

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Commercial Insurance