Service Standards

We recognise that a dedicated service team is critical to the success of the client/broker partnership. Each of our Account Managers is responsible for delivering full-cycle service for all aspects of the insurance relationship. Tight controls on costs within our business allow us to maintain this philosophy where others are forced to establish remote “centres of excellence” or rely on out-sourced administrative or claims support.

Our service to you is determined by your needs but will always encompass:

  • Comprehensive analysis of your risk and insurance needs
  • Establishing an effective and economic insurance programme
  • Negotiation and placement of the programme at best terms with insurers
  • Regular business up-date meetings to ensure your satisfaction and to review business plans and claims
  • Annual pre-renewal review with you
  • Annual presentation of renewal terms to you in the form of a formal report
  • Analysis and verification of claims history ­ looking at future options
  • Risk Register - Summaries of cover provided annually
  • Claims support and assistance with compilation, presentation and discussion with adjusters where necessary
  • Day to day support and advice
  • Policy documentation - checking and issue
  • Technical advice and recommendations

Our service plans are not fixed and we accommodate our clients’ needs at all times.
 

To find out how Portmore can help you on any aspect of your insurance portfolio please get in contact - we’re here to offer help and advice.

Download our Guide to a
Successful Insurance Review

Portmore Launch New Online Product

Portmore Sponsor Twilight & Summer race series for RSYC

Jaya, Portmore’s J Class racing yachtIn keeping with Portmore’s commitment to community projects we are excited to announce that we have sponsored the upcoming Twilight and Summer series of racing at the Royal Southampton Yacht Club.

Portmore’s J Class racing yacht ‘Jaya’ is involved in competitive racing at the Yacht club. Portmore director and skipper of the Jaya Paul Chapman commented, “The team are looking forward to competing in the upcoming events that bear our name and we are delighted to be able to support the RSYC in these events.”

Watch this space for the results of the races.

Portmore extend deal with Rose Bowl

\"\"We are pleased to announce that Portmore have increased their commitment to the Rose Bowl and are now part of the main sponsors at Hampshire cricket.

Portrmore director Graham Jacobs commented, “We are delighted to increase our commitment at the Rose Bowl after a successful first year at the club. We share the club’s excitement at the prospect of a newseason with new stands due for completion soon and the announcement of the tie-up with the Rajasthan Royals which we are sure will help the club to continue to progress both on and off the field.”

Call: 01794 515544    Email: enquiries@portmoreinsurance.co.uk

Portmore Insurance Brokers Limited - Company Registration Number 5955823    Registered Office - Towngate House, 2-8 Parkstone Road, Poole, BH15 2PW
Portmore Insurance Brokers Limited is authorised and regulated by the Financial Services Authority. Registration Number 458356
You can check our registration by contacting the FSA on 0845 606 1234 or by visiting www.fsa.gov.uk/register